Membership management and social dialogue are the two main pillars of the DECP programme 2021-2022 to support employers' organisations. One of the tools that facilitates frequent contact and interaction with members and potential members is the CRM system, which was developed by the ITCILO in cooperation with IT specialists from the Italian company OpenSymbol. Currently, DECP is supporting the installation of the updated version in West African partner countries, including the intensive online training programme and remote support organised by the ITCILO in partnership with ACT/EMP.
The CRM system is the backbone for effective and efficient membership management. That is why DECP published an extensive article in which some of the participants share their experiences. Have you become interested? Read everything about it:
In English: All about the extensive CRM online training
En Français: A propos de la formation CRM en ligne