One of the key issues facing many employers organisations is how their staff interface with members both in their day to day work as well as when they are undertaking recruitment and retention.
On April 1-2 the DECP supported training on “Customer Services” for all the staff of the Federation of Kenya Employers (FKE). The training looked in detail at Customer Service as well as Customer Relations Management.
Sessions included how staff would approach potential members and how they would present the benefits of membership. This session also looked at how they would approach current members in order to retain them in membership.
Resulting from the training it was agreed that a number of actions would be taken which would include the preparation and implementation of an “FKE Service Charter”.